Order Processing

All pieces are handcrafted to order. Standard designs are usually processed within 3–5 business days, while engraved or custom items may take 1–3 weeks, especially during busy periods. Please note that processing time does not include weekends or holidays. Shipping time begins after your order has been dispatched. If you need your order by a specific date, we recommend placing it well in advance to avoid delays during peak seasons.

Order Tracking & Delivery Confirmation 

Once your order ships, you’ll receive a tracking number via email. Please allow 48–72 hours for tracking updates to appear in the system. Orders placed on weekends or holidays may experience slight delays.

If you haven’t received tracking information within a few days of your shipping confirmation, feel free to contact us at support@soliruna.com.

Shipping Accuracy & Responsibility 

Please ensure that your shipping details are accurate and complete at checkout. Soliruna is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an address issue, customers may be responsible for reshipping costs.

We are unable to deliver to P.O. Boxes for international orders. Please provide a valid residential or commercial address.

Lost, Stolen, or Undelivered Packages 

Once a shipment is marked as “Delivered” by the carrier, the order is considered complete. If you can’t locate your package, we recommend checking with neighbours, building reception, or your local postal office.

If you believe your package is lost in transit, please contact your shipping carrier directly. If a carrier confirms the package is lost, we will issue a replacement.

Soliruna is not responsible for lost or stolen packages after confirmed delivery. We recommend using a secure delivery address.

For further help, contact support@soliruna.com. within 7 days of your delivery confirmation date.

International Duties & Taxes 

All prices shown include any applicable taxes or duties. International customers will not be charged additional fees upon delivery. If your country requires import documentation, we’ll ensure it is handled on our end to provide a smooth experience.

If a parcel is returned to us due to refusal or address issues, the original shipping fee may be deducted from your refund. Return shipping will not be charged unless the customer was at fault.

If you have any questions about your delivery or need assistance, please don’t hesitate to reach out to us at support@soliruna.com. We’re here to help.