Return Eligibility

To be eligible for a return, items must be:

• In new, unused condition
• In their original packaging, including any pouches or boxes
• Accompanied by proof of purchase (order number or email)

Non-Returnable Items

We cannot accept returns or exchanges on the following:

• Engraved or customised pieces
• Gift cards
• Earrings (for hygiene reasons)
• Items marked Final Sale or Sample Sale

Examples of Accepted Return Scenarios

Wrong Size

If the size isn’t right, you may request an exchange — return shipping costs are the customer’s responsibility.

Color Slightly Off

Minor variations may occur due to lighting or natural gemstone differences. These are not considered defects.

Allergic Reaction

Please stop wearing the item and contact us with photos. Return shipping is required.

Defects or Damage

For manufacturing issues or shipping damage, contact us within 3 days of delivery with photos — we’ll arrange a free replacement.

Changed Your Mind

If you return the item within 7 days of receiving it, a small processing fee may apply. Return shipping is the customer’s responsibility.
If returned between 8 and 30 days, a 10% restocking fee may apply to help cover handling, quality checks, and repackaging.
After 30 days, we are unable to accept returns.

Refund Timeline 

Refunds are processed within 7 business days of receiving and inspecting the returned item. Shipping charges are non-refundable unless the return is due to our error. Refunds for returned gifts will be issued to the original purchaser’s payment method.

If you have any questions about your delivery or need assistance, please don’t hesitate to reach out to us at contact@soliruna.com. We’re here to help.