All Soliruna jewellery is covered by a 3-year warranty against manufacturing defects in materials or craftsmanship.

If your piece has a manufacturing issue, we’ll repair or replace it free of charge. If it can’t be repaired, we’ll offer a replacement or store credit.

To request a warranty claim, email support@soliruna.com with:

• Your proof of purchase
• Clear photos showing the issue
• A brief description of the problem

Our team will review your claim and guide you through the next steps.

What’s Covered:

• Manufacturing or material defects
• Faulty clasps, settings, or loose stones
• Breakage due to poor assembly
• Minor flaws (e.g. a scratched charm)
• Items that arrive damaged or incorrect (must be reported within 7 days)

What’s Not Covered:

• Normal wear and tear (e.g. scratches, faded plating, mild chain loosening)
• Damage from improper care, storage, or exposure to water, sweat, or chemicals
• Repairs or alterations done by third parties
• Lost or stolen items
• Natural gemstone inclusions or variations

Lost or Single Earring? 

Our warranty does not cover lost or stolen pieces. However, if your design is still available, we’re happy to help you purchase a replacement for a single earring. Just contact us with a photo and your order info.

Lifetime Repairs

We want your jewellery to last a lifetime. After your warranty expires, we offer lifetime repairs to help you keep wearing what you love. A small service fee may apply depending on the type of repair. This helps cover careful handling, quality checks, and restoring your piece to its best condition.

• Shipping costs for repairs are the customer’s responsibility unless covered by warranty.
• If your piece is no longer in stock, we’ll do our best to offer you a suitable recommendation or repair option.

For all repair or warranty enquiries, email contact@soliruna.com.